Return Policy 

1. Return Eligibility

We accept returns within 14 days of delivery for eligible items.

 

To qualify:

Item must be unused, uninstalled, and in original condition

Item must be returned in original packaging

Proof of purchase (receipt or order number) is required

 

2. Non-Returnable Items

The following cannot be returned:

Custom-made products (custom measurements, finishes, or designs)

Used or installed BBQ equipment or steel products

Sale or clearance items

Digital products

Gift cards

 

3. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery.

Please include:

Your order number

Photos of the damage/defect

A brief description

We will review the claim and determine whether a repair, replacement, or partial refund is appropriate.

 

4. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

Refunds will be issued to the original payment method

Processing usually takes 5–10 business days

Original shipping fees are non-refundable

 

5. Return Shipping

Customers are responsible for all return shipping costs, except in the case of:

Receiving the wrong item

If the wrong item was sent, we will cover return shipping or provide a prepaid return label.

 

6. Contact for Returns

To start a return or report an issue, contact us at:

📧 hjbironworks@gmail.com
📞 330-542-0500

Please include your order number and reason for return.